AI Customer Support Management System

The problem

Customer support teams often handle repetitive inquiries manually, increasing response time and reducing efficiency. Traditional support systems may lack intelligent assistance, requiring staff to repeatedly answer similar questions instead of focusing on complex customer issues.

The solution

I developed a multi-service customer support platform integrating a web application, backend APIs, and an AI chatbot service. The system separates business logic and machine learning components into independent services, allowing customer requests and chatbot interactions to be handled efficiently while supporting containerized deployment using Docker.